Medical Practices and Pharmacies

WorkNest works closely with medical practices to alleviate workforce pressures, manage operational change and ensure services meet CQC standards. We are also proud to be an exclusive partner of the National Pharmacy Association.

Our sector specialists understand the pressures on practice managers, GPs and pharmacists and are on hand to provide professional support through early-stage delivery and beyond. 

We will work with you to improve efficiency and enhance the quality and effectiveness of your workforce so that you can focus on creating collaborative networks that work for your practice teams and patient community. 

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How we help

Specialist advice and support for medical practices and pharmacies

At WorkNest, we recognise that every organisation is different. But with specialist sector teams, you can benefit from the shared insight and expertise of our advisers, who support hundreds of other medical practices and pharmacies facing similar challenges to you. 

Medical practice and pharmacy clients at WorkNest benefit from:

  • Expert advice from an experienced team of sector specialists  
  • Fixed fee certainty to give you peace of mind 
  • Independent Legal Expenses Insurance.

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How to Prepare for a CQC Inspection

Customer story

The National Pharmacy Association

Experts in Employment Law & HR

At a time when general practice and pharmacy is facing significant staffing pressures, you need to be skilled in how you manage your workforce and respond to operational changes. 

Acting as an extension of your team that you can call upon at any time, our qualified HR and Employment Law Advisers will give you the confidence to manage change effectively and overcome challenges within your workforce. We offer tailored advice and assistance in a number of areas, including:

  • Recruitment and retention
  • Contractual issues
  • Changes to working hours
  • Complaints
  • Grievance
  • Disciplinary
  • Performance
  • Appraisals
  • TUPE
  • Employment Tribunals.

To facilitate the transition from individual practice units to working at scale, your small team of dedicated advisers will work with you to overcome difficult HR challenges quickly and help you to deal with contractual changes in line with NHS policy and regulation.

With access to professional advice at the end of the phone 24/7, you can improve retention, build strong and collaborative teams and focus on providing high-quality care.

Experts in Health & Safety

The safety of employees, visitors and patients should be a key priority for any medical practice or pharmacy; for medical practices it’s one of the key areas of the CQC inspection regime.

Your dedicated Health & Safety Consultant will work with you to develop a robust system for identifying and managing risk, as well as give you the tools you need to demonstrate compliance. Whatever your size and set-up, our tailored solution will effectively address common safety risks, including:

  • Slips, trips and falls
  • Manual handling
  • Lone working
  • Storing and handling hazardous substances
  • Fire
  • Electrical equipment
  • Medical devices
  • Violence
  • Display Screen Equipment.

Entering into collaborative networks will intensify the burden of responsibility on employers, who will have to ensure the wellbeing of a larger volume of patients as well as consider the health and safety implications of a shared workforce.

With support from an experienced Health & Safety Consultant, you can minimise risk, save valuable management time and be confident that you are complying with the legal requirements.

Experts in CQC Compliance

As an industry-leading compliance service within the healthcare sector, our Group sister company, CQC Compliance, delivers support and expertise to primary and acute care providers regulated by the Care Quality Commission.   

  • Delivered by a highly experienced team of former CQC inspectors, CQC Registration Managers, Clinical Nurse Leads, an NHS Governance Director, a GP and the former Head of Hospital Inspections at the CQC
  • Bespoke policies and procedures, with every document tailored to reflect the exact requirements of each client and produced by an in-house team of clinical policy writers
  • Mock CQC inspections, ensuring that potential breaches are identified and the performance of your service is benchmarked before an actual CQC inspection, with support to rectify any issues identified by its team of former CQC inspectors
  • Ongoing compliance support to ensure you not only remain compliant but exceed the expectations of the CQC and are on the path to becoming an ‘Outstanding’ provider.

Explore our Employment Law and Health & Safety Services

Discover more about how our services could support your organisation

Experts in Medical Practices and Pharmacies

Experts in Employment Law, HR and Health & Safety

What makes us unique is that we combine the service quality of a law firm with the certainty of fixed-fee services to provide expert, solutions-focused Employment Law, HR and Health & Safety support tailored to your organisation.

Our people are the basis of our service. They are the reason why we have a 95% client satisfaction rate and an annual client retention rate of 97%.

Our sector experts help business leaders like you to:

  • Proactively solve problems;
  • Ensure regulatory compliance; and
  • Achieve commercial objectives.

Who you’ll be working with

Client stories

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