Health & Safety

Advice line

Most employers aren’t health and safety experts, but with a legal duty to protect the the health, safety and welfare of your employees and others who might be affected by your activities, it’s an area you can’t afford to ignore.

Need a steer on risk assessment, help unpacking legislation, or guidance on your COVID controls? With our unlimited advice line support, you can relieve the pressures of regulatory compliance and dramatically reduce risk.

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How we help

Solutions-focused safety advice, delivered by dedicated professionals

When it comes to health and safety, guesswork can have serious consequences for your business and your people.

Whether you’re facing an immediate crisis or just in need of an expert second opinion, being able to pick up the phone to a named specialist can provide clarity and reassurance and help you to make decisions that are safe, proportionate and commercially-sound.

  • Practical advice and support over the phone and via email from a dedicated, professionally-qualified Health & Safety Consultant
  • Access advice 24/7 with supplementary support from our office-based technical team
  • Keep control over costs and call as often as you need with our unlimited, fixed-fee model
  • Self-serve from hundreds of document templates, plus manage and monitor compliance day to day, through award-winning Health & Safety Software
  • Protect your bottom line against prosecution and enforcement by underpinning our advice with optional Legal Expenses Insurance

Related resources


Health and Safety Culture | 7 Ways to Engage Your Employees in Workplace Health and Safety


Single Points of Failure | How Recruitment and Retention Challenges Might Impact Health and Safety

Free template

Reduced Workforce Health and Safety Checklist

Support to match your specific needs

Our aim is to help you to operate with complete confidence and comply with the law, while still achieving your commercial objectives. With a trusted expert on the other end of the phone for practical guidance whenever you need it, you can free up time, take a proactive approach to risk management, and safeguard your business against fines and prosecution.

Whether you need full outsourced Health & Safety support, including an on-site audit, policy creation and unlimited expert advice, or you’re looking for specialist assistance with a particular project to take the pressure off your internal team, we have a range of solutions to meet your specific needs. Get in touch to find out how we can help you improve safety standards, increase efficiency and operate with complete peace of mind.

Popular FAQs

Common queries about our advice line support, answered by our Health & Safety specialists.

Who will I be advised by?

At WorkNest, we’re big believers in a personal approach. That’s why we assign each of our clients a named consultant, with who will become your main point of contact for advice, guidance and support on all health and safety matters. If you take up our full Health & Safety service, your consultant will also be the one to conduct your health and safety audit and produce your policy and handbook. This means you’ll receive consistent advice from a dedicated expert who truly understands your organisation’s safety system, arrangements and goals.

What if we have multiple sites?

For multi-site organisations in different parts of the country, a lead consultant will oversee all of the work conducted by our nationwide team of consultants to ensure consistency in approach.

How do I know I’m getting good advice?

All of our consultants are professionally qualified to a minimum of NEBOSH level, with 95% having achieved Grad IOSH status or higher. They also have strong commercial acumen, extensive practical experience in supporting similar businesses with their compliance, and the knowledge and technical ability to help you develop sensible, proportionate solutions to all your health and safety challenges.

What if my consultant isn’t available?

If, for whatever reason, your dedicated consultant isn’t available when you call, our office-based Helpdesk Team will be able to resolve most issues for you or direct you to the relevant guidance or template you need via our Knowledge Hub. If you have a particularly urgent or technical query, our Helpdesk Team can triage this to another expert within our team. Rest assured you’ll never be left without support.

What are your operating hours?

Our advice line is open between 09:00 and 17:30, Monday to Friday. However, we also offer out-of-hours emergency support should you require urgent assistance outside of our usual operating hours.

Who can use the advice line?

You will be able to set up primary contacts – normally anyone who is responsible for the day-to-day management of health and safety within your organisation. These individuals will develop a working relationship with your dedicated consultant and will be able to call at any time for practical advice. When implementing recommendations, you may also find it useful for other managers and department heads to have access to the advice line for ease and efficiency. If you have multiple sites, you may wish to give each site manager access to the advice line to reduce the burden on your central health and safety function. You will just need to let us know so that we can hold their name(s) on our records as an authorised contact.

We have an internal health and safety team. Would they be able to utilise the advice line?

Absolutely. If you have an existing health and safety function, they may also benefit from an expert second opinion (“I’ve built this, does it look right?”) and clarification on complex issues. If you don’t require day-to-day support in the form of an advice line, our specialists can also assist with specific projects such as gap analysis, incident investigation, safety culture surveys, bespoke training, emergency response and more.

How quickly will you respond to emails?

We work to service key performance indicators to guarantee brilliant service. If you email us, or leave a message with our Helpdesk Team, we will immediately acknowledge your query and will aim to come back to you within four hours, hopefully with an answer. If your query or issue is urgent, it will be escalated immediately to a regional manager or director.

What sorts of things can you advise on?

Owing to the depth and breadth of our expertise within our consultant team, we can offer practical advice on the vast majority of health and safety matters, from simple queries on workplace safety measures to complex hazards such as COVID-19. You might want to confirm whether an incident is reportable, get advice on supporting a pregnant worker, need help developing lone working arrangements, or pick our brains on accreditation processes. Whatever the query or situation, we’re here to provide the answers you need to make safe, informed, commercial decisions.

Explore Health & Safety Managed Services

We do more than just advice...

Why choose us?

Experts in Health & Safety

We have the expertise to help you simplify complex health and safety legislation, find workable solutions to health and safety challenges, and protect your organisation from the rising cost of non-compliance. 

  • Approved by a Primary Authority
  • Dedicated specialists with recognised qualifications
  • Genuine hands-on experience of managing risk
  • Cost certainty with our unlimited, fixed-fee model
  • The confidence to act as one of your competent persons

Who you’ll be working with

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