Sectors
Medical Practices and Pharmacies
WorkNest works closely with medical practices to alleviate workforce pressures, manage operational change and ensure services meet CQC standards. We are also proud to be an exclusive partner of the National Pharmacy Association.
Our sector specialists understand the pressures on practice managers, GPs and pharmacists and are on hand to provide professional support through early-stage delivery and beyond.
We will work with you to improve efficiency and enhance the quality and effectiveness of your workforce so that you can focus on creating collaborative networks that work for your practice teams and patient community.
Get your FREE consultation
Submit your details and one of our team will be in touch.
COVID-19 | FREE expert guidance for employers, including sample policies, template risk assessments and more
How we help
Specialist advice and support for medical practices and pharmacies
At WorkNest, we recognise that every organisation is different. But with specialist sector teams, you can benefit from the shared insight and expertise of our advisers, who support hundreds of other medical practices and pharmacies facing similar challenges to you.
Medical practice and pharmacy clients at WorkNest benefit from:
- Expert advice from an experienced team of sector specialists
- Fixed fee certainty to give you peace of mind
- Independent Legal Expenses Insurance.
Related resources
Experts in Employment Law & HR
At a time when general practice and pharmacy is facing significant staffing pressures, you need to be skilled in how you manage your workforce and respond to operational changes.
Acting as an extension of your team that you can call upon at any time, our qualified HR and Employment Law Advisers will give you the confidence to manage change effectively and overcome challenges within your workforce. We offer tailored advice and assistance in a number of areas, including:
- Recruitment and retention
- Contractual issues
- Changes to working hours
- Complaints
- Grievance
- Disciplinary
- Performance
- Appraisals
- TUPE
- Employment Tribunals.
To facilitate the transition from individual practice units to working at scale, your small team of dedicated advisers will work with you to overcome difficult HR challenges quickly and help you to deal with contractual changes in line with NHS policy and regulation.
With access to professional advice at the end of the phone 24/7, you can improve retention, build strong and collaborative teams and focus on providing high-quality care.
Experts in Health & Safety
The safety of employees, visitors and patients should be a key priority for any medical practice or pharmacy; for medical practices it’s one of the key areas of the CQC inspection regime.
Your dedicated Health & Safety Consultant will work with you to develop a robust system for identifying and managing risk, as well as give you the tools you need to demonstrate compliance. Whatever your size and set-up, our tailored solution will effectively address common safety risks, including:
- Slips, trips and falls
- Manual handling
- Lone working
- Storing and handling hazardous substances
- Fire
- Electrical equipment
- Medical devices
- Violence
- Display Screen Equipment.
Entering into collaborative networks will intensify the burden of responsibility on employers, who will have to ensure the wellbeing of a larger volume of patients as well as consider the health and safety implications of a shared workforce.
With support from an experienced Health & Safety Consultant, you can minimise risk, save valuable management time and be confident that you are complying with the legal requirements.
Experts in CQC Compliance
As an industry-leading compliance service within the healthcare sector, our Group sister company, CQC Compliance, delivers support and expertise to primary and acute care providers regulated by the Care Quality Commission.
- Delivered by a highly experienced team of former CQC inspectors, CQC Registration Managers, Clinical Nurse Leads, an NHS Governance Director, a GP and the former Head of Hospital Inspections at the CQC
- Bespoke policies and procedures, with every document tailored to reflect the exact requirements of each client and produced by an in-house team of clinical policy writers
- Mock CQC inspections, ensuring that potential breaches are identified and the performance of your service is benchmarked before an actual CQC inspection, with support to rectify any issues identified by its team of former CQC inspectors
- Ongoing compliance support to ensure you not only remain compliant but exceed the expectations of the CQC and are on the path to becoming an ‘Outstanding’ provider.
Explore our Employment Law and Health & Safety Services
Discover more about how our services could support your organisation
24/7 unlimited support from your dedicated advisers
Whichever service you use, our highly qualified advice teams will form the bedrock of your relationship with WorkNest. You get named advisers, ensuring the support and advice you get remains consistent and from people who understand your business.
Employment Law Advice
Fast, pragmatic, commercial. Our Employment Law and HR advice line gives you and your managers access to truly unlimited advice on all of your people-related challenges, from the seemingly straightforward to the most complex.
Find out more
Health & Safety Advice
Need a steer on risk assessment, help unpacking legislation, or guidance on your COVID controls? With our unlimited advice line support, you can relieve the pressures of regulatory compliance and dramatically reduce risk.
Find out more
Best practice documents, personalised for you
Your Employment Law and Health & Safety advisers will work with you to create compliant, best practice contracts, policies and handbooks that meet the specific needs of your organisation.
Employment Contracts and Handbooks
Whether you have nothing in place or just need an expert review, our Employment Law specialists can carefully craft your employment contracts and employee handbooks to guarantee compliance and provide the flexibility you need as an employer.
Find out more
Health & Safety Policies and Handbooks
Whether you’ve got nothing in place or are in need of an expert review, our Health & Safety specialists can provide you with a policy and handbook tailored to your organisation, processes, activities and environment.
Find out more
Control your financial risk with our Legal Expenses Insurance
With the amount and cost of claims rising, and new risks emerging, our independent Legal Expenses Insurance gives you piece of mind that if things don’t go as planned, you aren’t hit with unforeseen expenses.
Legal Expenses Insurance for Employment Tribunals
Safeguard your business from the growing threat of Employment Tribunal claims with our independent, FCA-regulated Legal Expenses Insurance (LEI).
Find out more
Legal Expenses Insurance for Health & Safety Prosecutions
If you’re concerned about the rising cost of non-compliance and the impact a serious safety incident might have on your bottom line, Legal Expenses Insurance (LEI) can provide added protection for your organisation.
Innovative platforms to help you maximise your investment
Alongside your advice line services, you’ll have access to our software platforms, giving you instant access to hundreds of EL and H&S templates and resources, as well specific tools to manage HR and H&S compliance.
myWorkNest
Your go-to management portal. Provided as part of our core service, myWorkNest gives you access to guidance notes, document templates and EL case history, as well as being your gateway to e-learning, a HR management tool, and SafetyNest
Find out more
SafetyNest
Our innovative compliance and risk management software, SafetyNest, will revolutionise your approach to safety management by creating smart “to-do” lists, cutting out the admin and allowing you to monitor your compliance in real time with our risk status indicator.
Find out more
Additional, experience HR support, whatever your need
Entirely bespoke, based on sector experience and tailored to your exact needs, our HR Consultancy services range from on-site support with disciplinaries and grievances to restructures and developing your HR strategy.
Delivered by a growing network of experienced and qualified HR Consultants across the UK, these hands-on HR services can be seamlessly integrated with our Employment Law and HR support to provide comprehensive solutions to your workforce challenges and identify opportunities for improvement and growth.
Understand and manage your compliance with audits and specialist risk assessments
Our experienced H&S consultants will complete full audits and well as specialist risk assessments, identifying your areas of concern and providing practical guidance on how to reasonably mitigate risks in the future.
Audit and Inspection
Not confident in your compliance? Want to know that risk is being appropriately managed at every level across your organisation? Then you need a health and safety audit.
Find out more
Risk Assessments
If you’re looking for a task-specific risk assessment, our experts can take a systematic look at your premises and practices and work with you to ensure safety and compliance.
Find out more
Transform your approach to training
Tired of classroom training, or unable to take time out? Our HR and Health & Safety e-Learning courses for managers and employees are a convenient and powerful alternative, incorporating videos and interactive testing for more flexible learning and development.
HR & Employment Law e-Learning
Meaningful training for managers and employees ensures leaders are well equipped to carry out their role, raises awareness of best-practice around workplace issues, and can be instrumental in preventing HR headaches.
Find out more
Health & Safety e-Learning
The business impact of poor health and safety management can be significant: reduced productivity, higher staff turnover, damage to your reputation, and even fines and prosecution. Of course, the primary concern is the welfare of your workforce.
Find out more
Experts in Medical Practices and Pharmacies
Experts in Employment Law, HR and Health & Safety
What makes us unique is that we combine the service quality of a law firm with the certainty of fixed-fee services to provide expert, solutions-focused Employment Law, HR and Health & Safety support tailored to your organisation.
Our people are the basis of our service. They are the reason why we have a 95% client satisfaction rate and an annual client retention rate of 97%.
Our sector experts help business leaders like you to:
- Proactively solve problems;
- Ensure regulatory compliance; and
- Achieve commercial objectives.
Who you’ll be working with
Client stories
“
Gus Hosein
Executive Director, Privacy International
“
WorkNest supports our 280 staff members with Employment Law and Health & Safety and has provided quality management training too.”
Lisa Best
Head of Service Delivery, Catalyst Choice
“
We get a great deal of comfort and satisfaction knowing that we have support as and when we need it, in a decisive and responsive way.”
Richard Berry
Group HR Director, Culina Group
“
We moved our legal support to WorkNest (formerly Law at Work) having previously used a time and line law firm. It was important, though, that an all-inclusive fee structure did not come at the expense of quality. Thankfully we’ve been delighted with the service we’ve received from WorkNest.”
Chief Executive
Waverley Care
“
What we recognised in WorkNest is the background that they have. They are able to supply knowledge and experience in a number of disciplines, which enables us to develop our business in a way that’s safe, to do it on time and with a quality to it.”
Debbie Rainbow
Director of Human Resources and Health & Safety,
Bluestone National Park Resort
“
Celia McKeon
Chief Executive, The Joseph Rowntree Charitable Trust (JRCT)
“
As the company started to get larger, we knew we had to protect our employees and our contractors both onsite and in the offices. WorkNest is exactly what we needed to move the company forward.”
Joanne Beaver
Operations Director, Beaverfit
“
Pineapple have worked with the team at WorkNest (formerly Law at Work) since 2003, and we have built a trusted partnership together. We particularly like WorkNest’s concise and practical advice concerning employment law/HR issues and also appreciate their totally supportive approach in all areas of health and safety.”
General Manager
Pineapple Dance Studios
“
I’ve taken WorkNest into every organisation that I’ve worked with. I’ve introduced them to many teams and many colleagues and referred them with absolute pleasure because I genuinely trust in the service that we get.”
People Director, The Works
