HR Training
Positive Conversation Training at Work
We all struggle from time to time to hold conversations with our colleagues, especially if we are expecting the colleague to react in a negative way.
Our Managing Difficult Conversations training course is designed to help you to put your feelings into context, manage or overcome your fears, and plan a meaningful discussion, which will assist you in achieving your desired outcome.
Who should attend?
This half-day interactive workshop will be useful to anyone involved in managing people, including those with HR responsibilities.
Who will deliver the training?
Our management training is delivered by highly experienced and qualified HR practitioners with genuine ‘hands-on’ practical experience of supporting employers all over the UK with their HR requirements.
What are the benefits?
Delegates will increase their skills in handling difficult conversations effectively, which will boost their confidence in tackling more challenging issues in a timely way and help them to develop more productive and effective teams.
Difficult conversations are often necessary to address performance or behavioural issues that can ultimately lead to employee turnover. By helping managers to handle these conversations effectively, this course can help organisations establish a high-performance culture and retain talented employees.
Course content
This course will provide tools and techniques to approach challenging work conversations with confidence. Delegates will learn how to plan and prepare for difficult conversations, select the right communication style, and effectively manage emotions and reactions.
The impact of attitude
What is a difficult conversation?
What makes them difficult?
How to approach a difficult conversation
The structure of a difficult conversation
Difficult conversations in practice
Learning from your experience
Course duration and timings
This half-day course is available for up to 12 delegates and can be delivered in-person or virtually, depending on your needs.
Timing and location can be arranged to suit your preferences.
For further details, including bespoke pricing, please get in touch using the form below.
Flexible programmes designed around your organisation
Our expert practitioners work closely with you to design programmes that reflect your organisation’s challenges, culture and priorities. Whether you are developing new managers, strengthening leadership capability or addressing specific people risks, we create learning that delivers practical results.
Every programme we deliver is built on the same core principles:
Current and relevant
Our content is continually updated to reflect the latest employment law developments, leadership thinking and workplace best practice. Your people learn what matters now - not outdated theory.
Engaging and interactive
We use proven learning techniques, real-world scenarios and practical application to ensure learning sticks. Sessions are participative, thought-provoking and designed to drive lasting behavioural change.
Outcome focused
Every programme is aligned to your business priorities and built to deliver clear, measurable results. From improved manager confidence to reduced risk and stronger performance, we focus on real impact.
WorkNest helps develop new managers, address complex people challenges and build a stronger leadership pipeline.
What our clients say
Whatever your size or sector, we design solutions that fit your needs. From growing SMEs to national organisations, we help teams build capability, strengthen leadership, and stay compliant.
Royal Geographical Society
Aquis Exchange plc
