HR Training
Managing Employee Grievances Online Training
Disciplinary and grievance procedures shouldn’t be seen as a mechanism for imposing sanctions – they should be an aid to effective management, enabling you to resolve issues quickly and cost-effectively. Having managers who are able to effectively and confidently handle these issues is therefore crucial for all organisations.
Our Managing Grievances & Disciplinaries training course has been designed to give managers and supervisors the skills and confidence needed to deal with these matters and conduct robust, effective investigations.
Who should attend?
This practical and interactive course is suitable for all staff with people management responsibilities. Both new managers and experienced managers who would appreciate a refresher will find the course useful.
Who will deliver the training?
Our management training is delivered by highly experienced and qualified HR practitioners with genuine ‘hands-on’ practical experience of supporting employers all over the UK with their HR requirements
What are the benefits?
Delegates will develop their knowledge of the procedures and legal principles associated with managing disciplinary and grievance issues. They will increase their confidence in leading investigations or hearings and understand the common pitfalls and problems associated with managing these matters so that they can proactively avoid them.
By enrolling managers in this course, organisations will benefit from more robust and consistent management of disciplinary and grievance issues. This proactive approach will help to mitigate the risk or impact of complaints and strengthen the organisation’s prospects of success in the event of an Employment Tribunal claim.
Course content
How to resolve issues informally and decide when formal action is needed
How to set clear standards and communicate them effectively
The potential causes of grievance and how to prevent them
When is an internal investigation necessary, and what should it consist of?
An overview of the Acas Code of Practice on disciplinary and grievance procedures
How to conduct a grievance or disciplinary hearing
The employee’s right to be accompanied
Taking appropriate action and the proper use of sanctions
Dealing with appeals
The importance of good record-keeping
Course duration and timings
This one-day course is available for up to 12 delegates and can be delivered in-person or virtually, depending on your needs.
We recommend face-to-face delivery for better interactivity, but the course can also be split into two half-day virtual sessions with content adjusted accordingly.
Timing and location can be arranged to suit your preferences.
Flexible programmes designed around your organisation
Our expert practitioners work closely with you to design programmes that reflect your organisation’s challenges, culture and priorities. Whether you are developing new managers, strengthening leadership capability or addressing specific people risks, we create learning that delivers practical results.
Every programme we deliver is built on the same core principles:
Current and relevant
Our content is continually updated to reflect the latest employment law developments, leadership thinking and workplace best practice. Your people learn what matters now - not outdated theory.
Engaging and interactive
We use proven learning techniques, real-world scenarios and practical application to ensure learning sticks. Sessions are participative, thought-provoking and designed to drive lasting behavioural change.
Outcome focused
Every programme is aligned to your business priorities and built to deliver clear, measurable results. From improved manager confidence to reduced risk and stronger performance, we focus on real impact.
WorkNest helps develop new managers, address complex people challenges and build a stronger leadership pipeline.
What our clients say
Whatever your size or sector, we design solutions that fit your needs. From growing SMEs to national organisations, we help teams build capability, strengthen leadership, and stay compliant.
Royal Geographical Society
Aquis Exchange plc
