HR Training

Managing Difficult Conversations

We all struggle from time to time to hold conversations with our colleagues, especially if we are expecting the colleague to react in a negative way.

Our Managing Difficult Conversations training course is designed to help you to put your feelings into context, manage or overcome your fears, and plan a meaningful discussion, which will assist you in achieving your desired outcome.

Register your interest in this course

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Who should attend?

This half-day interactive workshop will be useful to anyone involved in managing people, including those with HR responsibilities.

Who will deliver the training?

Our management training is delivered by highly experienced and qualified HR practitioners with genuine ‘hands-on’ practical experience of supporting employers all over the UK with their HR requirements.

What are the benefits?

  • Delegates will increase their skills in handling difficult conversations effectively, which will boost their confidence in tackling more challenging issues in a timely way and help them to develop more productive and effective teams.
  • Difficult conversations are often necessary to address performance or behavioural issues that can ultimately lead to employee turnover. By helping managers to handle these conversations effectively, this course can help organisations establish a high-performance culture and retain talented employees.

Course content

This course will provide tools and techniques to approach challenging work conversations with confidence. Delegates will learn how to plan and prepare for difficult conversations, select the right communication style, and effectively manage emotions and reactions.

  • The impact of attitude
  • What is a difficult conversation?
  • What makes them difficult?
  • How to approach a difficult conversation
  • The structure of a difficult conversation
  • Difficult conversations in practice
  • Learning from your experience

Course duration and timings

This half-day course is available for up to 12 delegates and can be delivered in-person or virtually, depending on your needs.

Timing and location can be arranged to suit your preferences.

For further details, including bespoke pricing, please get in touch using the form below.

Register your interest in this course

Submit your details and one of our team will be in touch.

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Book a FREE demo

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Book a FREE demo

One of our team will be in touch as soon as possible. If we miss you, we’ll send over a Calendly invite so you can choose a more convenient time and date for a callback. 

Book a FREE demo

One of our team will be in touch as soon as possible. If we miss you, we’ll send over a Calendly invite so you can choose a more convenient time and date for a callback. 

Activate your free trial

The rota module has been built on our brand new technology platform, so you’ll need to create a new account that you can then integrate with your existing Youmanage/PeopleNest account.

Follow these steps to activate your trial

  1. Log in to your existing Youmanage/PeopleNest account
  2. Navigate to admin mode
  3. In the menu, navigate to Integrations > Marketplace
  4. On the ‘PeopleNest – Rota Module’ line, click ‘configure’
  5. Create your new account – because we’ve built the new Rota Module on our brand new PeopleNest platform, you’ll need to create an account. Make sure you use the same email address as your admin account in Youmanage (can use Microsoft/Google authentication)
  6. Sign-in using your new login details
  7. Read the message about the integration and click continue if you are happy to proceed
  8. It takes a few minutes for your employees to start pulling through, then you’re ready to go!

Book a consultation

One of our team will be in touch as soon as possible. If we miss you, we’ll send over a Calendly invite so you can choose a more convenient time and date for a callback. 

Get your FREE consultation

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