HR Training

Managing Conflict

High-performing teams are based on healthy communication and interactions. Ensuring that managers can quickly identify and handle conflict in their teams is therefore crucial to a successful organisation.

This course helps delegates develop this valuable skill by gaining a better understanding of common causes of conflict, as well as exploring practical strategies to resolve or mitigate its impacts.

Register your interest in this course

Submit your details and one of our team will be in touch.

Who should attend?

This interactive course is suitable for all employees with staff management responsibilities. Both new managers and experienced managers who would appreciate a practical refresher will find the course useful.

Who will deliver the training?

Our management training is delivered by highly experienced and qualified HR practitioners with genuine ‘hands-on’ practical experience of supporting employers all over the UK with their HR requirements.

What are the benefits?

  • Delegates will develop their understanding of the causes and symptoms of conflict and grow their ability to identify issues early and develop sound approaches to address them. They will gain better awareness of the potential risks and the resolution paths in conflict management.
  • The organisation will benefit from a more proactive approach to people management, reducing the likelihood of conflicts arising or escalating into disruptive and costly disputes.

Course content

  • Defining conflict
  • Types and causes of conflict
  • Impact and potential consequences of conflict
  • How to reduce the likelihood of conflict arising
  • Identifying resolution strategies
  • Methods for addressing conflict
  • The mediation option

Course duration and timings

This 3.5 hour interactive course can be arranged for up to 12 delegates. We can deliver this session on site or virtually.

It is also available as part of our open course offering for individual participants. All our open courses that are delivered in half-day sessions are for only £95 + VAT per delegate. You can find the next available course date on the registration form. 

For further details, including bespoke pricing, please get in touch using the below form.

Register your interest in this course

Submit your details and one of our team will be in touch.

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