HR Training

Managing Difficult Conversations

We all struggle from time to time to hold conversations with our colleagues, especially if we are expecting the colleague to react in a negative way.

Our Managing Difficult Conversations training course is designed to help you to put your feelings into context, manage or overcome your fears, and plan a meaningful discussion, which will assist you in achieving your desired outcome.

Submit your details and one of our team will be in touch.

Who should attend?

This half-day interactive workshop will be useful to anyone involved in managing people, including those with HR responsibilities.

Who will deliver the training?

Our management training is delivered by highly experienced and qualified HR practitioners with genuine ‘hands-on’ practical experience of supporting employers all over the UK with their HR requirements.

What are the benefits?

Delegates will increase their skills in handling difficult conversations effectively, which will boost their confidence in tackling more challenging issues in a timely way and help them to develop more productive and effective teams.
Difficult conversations are often necessary to address performance or behavioural issues that can ultimately lead to employee turnover. By helping managers to handle these conversations effectively, this course can help organisations establish a high-performance culture and retain talented employees.

Course content

This course will provide tools and techniques to approach challenging work conversations with confidence. Delegates will learn how to plan and prepare for difficult conversations, select the right communication style, and effectively manage emotions and reactions.

The impact of attitude
What is a difficult conversation?
What makes them difficult?
How to approach a difficult conversation
The structure of a difficult conversation
Difficult conversations in practice
Learning from your experience

Course duration and timings

This half-day course is available for up to 12 delegates and can be delivered in-person or virtually, depending on your needs.

Timing and location can be arranged to suit your preferences.

For further details, including bespoke pricing, please get in touch using the form below.

Submit your details and one of our team will be in touch.

Equality, Diversity & Inclusion

HR & Employment Law Essentials

Performance Management

“

I found this training very helpful, providing me with useful tools to be more confident when undertaking investigations.”

Catalyst Choices

Solutions for HR teams of all sizes

No HR team

Small HR team

Established HR team

Latest news & insights

School VAT changes | Navigating the HR and employment law implications

HSE statistics 2023/24 | A mixed picture of progress and challenges in workplace safety and health

NICs and zero-hour contracts | How to ready your hospitality business for employment reforms

Understanding the right to disconnect | What UK school leaders need to know

Preventing sexual harassment | A 10-step approach to risk assessing your workplace

Autumn Budget breakdown | Employment highlights for UK businesses

Solutions for teams of all sizes

No Health & Safety team

Established Health & Safety team