HR Training

Managing Difficult Conversations

We all struggle from time to time to hold conversations with our colleagues, especially if we are expecting the colleague to react in a negative way.

Our Managing Difficult Conversations training course will help you to put your feelings into context, manage or overcome your fears and plan a meaningful discussion, which will assist you in achieving your desired outcome.

Register your interest in this course

Submit your details and one of our team will be in touch.

Who should attend?

This half-day interactive workshop will be useful to anyone involved in managing people including those with HR responsibilities.

Delegates will increase their skills in handling difficult conversations effectively, which will increase their confidence in tackling more challenging issues in a timely way. This will
help develop more productive and effective teams.

Difficult conversations are often necessary to addressvperformance or behavioural issues that can ultimately lead tovemployee turnover. By helping managers to handle thesecconversations effectively, this course can help them establish a high-performance culture and retain talented employees.

Who will deliver the training?

Our management training is delivered by highly experienced and qualified HR practitioners with genuine ‘hands-on’ practical experience of supporting employers all over the UK with their HR requirements.

Price and registration

Courses can be arranged for up to a maximum of 12 delegates and can be delivered at your premises or another suitable location.

This half day course will commence at 9.30am at a cost of £1,200 +VAT.

All prices include course materials. 

This course can also be delivered as a full-day course of virtually.

For further details, please get in touch using the form at the top of this page.

What will I learn?

This course will provide tools and techniques to approach challenging work conversations with confidence. Delegates will learn how to plan and prepare for difficult conversations, choosing the right communication style, and effectively managing emotions and reactions.

  • The impact of attitude
    What is a difficult conversation?
  • What makes them difficult?
  • How to approach a difficult conversation
  • The structure of a difficult conversation
  • Difficult conversations in practice
  • Learning from your experience

Register your interest in this course

Submit your details and one of our team will be in touch.

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