HR Training
Managing Difficult Conversations
We all struggle from time to time to hold conversations with our colleagues, especially if we are expecting the colleague to react in a negative way.
Our Managing Difficult Conversations training course is designed to help you to put your feelings into context, manage or overcome your fears, and plan a meaningful discussion, which will assist you in achieving your desired outcome.
Register your interest in this course
Submit your details and one of our team will be in touch.
Who should attend?
This half-day interactive workshop will be useful to anyone involved in managing people, including those with HR responsibilities.
Who will deliver the training?
Our management training is delivered by highly experienced and qualified HR practitioners with genuine ‘hands-on’ practical experience of supporting employers all over the UK with their HR requirements.
What are the benefits?
- Delegates will increase their skills in handling difficult conversations effectively, which will boost their confidence in tackling more challenging issues in a timely way and help them to develop more productive and effective teams.
- Difficult conversations are often necessary to address performance or behavioural issues that can ultimately lead to employee turnover. By helping managers to handle these conversations effectively, this course can help organisations establish a high-performance culture and retain talented employees.
Course content
This course will provide tools and techniques to approach challenging work conversations with confidence. Delegates will learn how to plan and prepare for difficult conversations, select the right communication style, and effectively manage emotions and reactions.
- The impact of attitude
- What is a difficult conversation?
- What makes them difficult?
- How to approach a difficult conversation
- The structure of a difficult conversation
- Difficult conversations in practice
- Learning from your experience
Price and registration
Courses can be arranged for up to a maximum of 12 delegates and can be delivered at your premises or another suitable location.
This half day course will commence at 9.30 am at a cost of £1,200 +VAT.
All prices include course materials.
This course can also be delivered as a full-day course or virtually.
For further details, please get in touch using the form at the top of this page.
Register your interest in this course
Submit your details and one of our team will be in touch.
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