Person-Centred Care in the CQC Framework
What it really means – and how to evidence it in practice
Person-centred care sits at the heart of the Care Quality Commission (CQC) framework, yet it remains one of the most common reasons services receive negative inspection findings.
For inspectors, person-centred care is not about intentions, well-written policies, or values statements on the wall. They expect clear, consistent evidence that people’s individual needs, preferences, and rights genuinely shape care decisions day to day.
Join our expert, Julie Walton, Head of Health and Social Care Compliance, for this free, 60-minute webinar, as we break down what person-centred care means in practice from a regulatory perspective, where providers commonly fall short, and what inspectors are actually looking for.
10 February 2026, 2.00 pm - 3.00 pm
What we'll cover
Many providers believe they deliver person-centred care – yet inspection reports regularly highlight gaps between intention and implementation. These gaps can directly affect inspection outcomes, ratings, and reputation.
This session will help you understand how inspectors assess person-centred care, why services often struggle to evidence it, and what practical steps you can take to strengthen delivery across your service.
You'll get clear insight into:
- What person-centred care really means in the CQC framework
- How a “lack of person-centred care” shows up in inspection reports
- Common operational and governance factors behind poor findings
- What good looks like in practice, and how to evidence it confidently
Don’t miss out – inspection outcomes, ratings, and reputational risk hinge on getting this right.
Why this matters to your health and social care organisation
Because person-centred care is not just a regulatory requirement. Done well, it is a core driver of quality, safety, and trust. Done poorly, it increases the risk of complaints, safeguarding concerns, and enforcement action.
This webinar will help you move from intent to evidence, and from reactive fixes to embedded, inspection-ready practice.
Have a question for our hosts?
When registering, share any challenge or scenario you’re currently facing. We’ll address as many as possible during the session or follow up with you after the webinar.
Can't make it live?
Register anyway and we’ll send you the full recording and practical resources in the weeks after the webinar has taken place.
Register for our free session
Well-Led in Practice: CQC Compliance Training for Registered Managers
Tuesday 3rd February 9.00 am - 12.30 pm
Our 3.5-hour online training session is designed for Social Care Registered Managers who want to deepen their understanding of CQC requirements. Delivered remotely, the course covers how the CQC operates, key regulations within the Health and Social Care Act 2008, and practical ways to apply the ‘Well Led’ key question in practice.
Webinar review
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Mary Greig, Scaled Solutions
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