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Data Protection Round-Up: Episode 3 AI-Driven Complaints & DSARs: Managing the New Data Protection Challenge
Join us for the third episode of our Data Protection Round-Up, where Richard Bradley, Data Protection Team Manager at WorkNest Secure, explores how organisations can effectively manage data protection complaints and the growing impact of AI-generated requests. From handling complaints through to managing increasingly complex DSARs, this session will share practical advice to help businesses stay compliant and prepared.
The third episode of our Data Protection Round-Up will take a more practical, training-led approach. The session will walk through the expected complaint lifecycle, from receiving and acknowledging a complaint through to investigation, response and resolution. It will also explore practical ways organisations can manage the increasing length and complexity of AI-generated complaints without losing sight of the underlying issue.
The session will then turn to the growing impact of AI on DSARs, covering the fundamentals and highlighting what organisations should be aware of as AI makes it easier for individuals to generate increasingly detailed data protection requests.
On the agenda:
1. Understanding the Complaint Lifecycle
What should happen when a complaint is received?
Key stages from acknowledgement and investigation through to response and resolution
Understanding the importance of consistent processes and clear ownership
2. Managing Lengthy & AI-Generated Complaints
How AI is changing the volume, structure and length of complaints
Practical approaches to identify the key issues within lengthy submissions
How organisations can manage proportionate responses without becoming overwhelmed by the volume of information
3. The Growing Impact of AI-Driven DSARs
What a DSAR is and the basic obligations organisations need to understand
How AI is making it easier to generate more detailed and complex requests
What organisations should consider when preparing for an increase in AI-assisted DSARs
How WorkNest Can Support
Practical data protection guidance
Helping organisations understand their responsibilities when handling complaints, DSARs and other data protection matters.
Support with policies and processes
Reviewing and strengthening complaint handling, DSAR and data protection processes to ensure they are clear, consistent and effective.
Expert advice when challenges arise
Providing access to specialist data protection support when organisations are dealing with complex complaints, difficult DSARs or emerging AI-related challenges.
Training Takeaways
By the end of the session, attendees will:
Understand the key stages of an effective complaint handling process
Have practical approaches for managing lengthy or AI-generated complaints
Understand the fundamentals of DSARs and how AI may change the way organisations receive and manage them
Be better prepared for the growing impact of AI on data protection processes
Who Should Attend?
Data Protection Officers and privacy teams
HR and employee relations professionals
Compliance and governance teams
Legal professionals
Anyone responsible for handling complaints or DSARs
Register now!
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We guide you through every aspect of data protection on time, within the law, and aligned to your goals.
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Having attended a few WorkNest webinars, I am always impressed with the no-nonsense, well-balanced guidance they provide. Their advice gives me confidence to deal with situations that may arise in an appropriate way and the fact that they follow up with answers to all the questions posed during the webinar is an added bonus.
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Having attended a few WorkNest webinars, I am always impressed with the no-nonsense, well-balanced guidance they provide. Their advice gives me confidence to deal with situations that may arise in an appropriate way and the fact that they follow up with answers to all the questions posed during the webinar is an added bonus.
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