Cyber Resilience Solutions
Incident Response Services
Access impactful Incident Response services that provide rapid, expert-led containment and recovery from cyber threats.
WorkNest Secure incident response services provide rapid, expert-led containment and recovery when cyber threats strike.
WorkNest Secure incident response services provide rapid, expert-led containment and recovery when cyber threats strike.
WorkNest Secure incident response services provide rapid, expert-led containment and recovery when cyber threats strike.
From retainers and assessments to hands-on support and training, we equip you to respond with speed and confidence, allowing you to reduce escalation risk, minimise downtime, protect critical assets, and preserve your reputation.
From retainers and assessments to hands-on support and training, we equip you to respond with speed and confidence, allowing you to reduce escalation risk, minimise downtime, protect critical assets, and preserve your reputation.
What is Incident Response?
What is Incident Response?
What is Incident Response?
Incident Response refers to the organised approach an organisation takes to address and manage a security breach or cyber-attack.
The goal is to handle incidents in a way that limits damage, reduces recovery time and costs, minimises impact and prevents future incidents.
Why WorkNest for Incident Response?
Get rapid, expert-led containment and recovery from cyber threats.
NCSC & CREST CSIR certified
Ensuring our services are conducted by trained experts and meet rigorous industry standards
Solution alignment
We work to select the best Incident Response solutions that align with your security protocols and objectives
Experience in the field
Our specialists boast years of hands-on experience in dealing with diverse cyber threats and security incidents
Fast response times
We offer guaranteed fast phone and on-site response times to minimise downtime during incidents
Clear, jargon-free communication
We prioritise clarity and actionable advice, making it easier for you to understand and respond effectively
Comprehensive threat handling
We can address all major attack types, including malware, phishing, DDoS, MitM, SQL injection and zero-day exploits
The benefits of effective Incident Response
The benefits of effective Incident Response
The benefits of effective Incident Response
It is not a matter of if a security incident will occur, but when. Having a robust Incident Response plan ensures you are ready when it does.
Minimise damage from incidents by enabling quick containment and remediation.
Enable faster recovery with predefined processes and roles that cut down remediation time.
Reduce costs by preventing escalation and shortening incident duration, reducing operational spending and risk of fines.
Help you align with frameworks such as NIS 2 and GDPR by ensuring compliance and providing evidence of due diligence.
Reduce risk of proprietary information, trade secrets, and innovations being compromised.
It is not a matter of if a security incident will occur, but when. Having a robust Incident Response plan ensures you are ready when it does.
Minimise damage from incidents by enabling quick containment and remediation.
Enable faster recovery with predefined processes and roles that cut down remediation time.
Reduce costs by preventing escalation and shortening incident duration, reducing operational spending and risk of fines.
Help you align with frameworks such as NIS 2 and GDPR by ensuring compliance and providing evidence of due diligence.
Reduce risk of proprietary information, trade secrets, and innovations being compromised.
Our services
Incident Response Retainers
Get immediate access to our cyber defence experts when it matters most.
We enhance your preparation and response efficiency with ongoing scanning, real-time monitoring, custom playbooks, and rapid response capabilities.
Incident First Responder Training
Our CREST-accredited, hands-on training equips your teams to contain threats early, preserve evidence, and hand off effectively to specialist responders.
We teach your teams to spot threats quickly, minimise impact, and maintain forensic integrity.
Incident Response Gap Analysis
We identify weaknesses in your Incident Response readiness and benchmark your processes against standards such as NIST and ISO/IEC 27035.
Get a prioritised roadmap to improve your incident response, whether refining an existing plan or building one from scratch.
Ransomware Readiness Assessment
Our nine-step assessment strengthens your ransomware defences.
Our experts analyse your security posture, identify vulnerabilities, and deliver expert advice, hands-on consultancy, and team training to sharpen both prevention and response.
Tabletop Exercises
We simulate specific cyber incident scenarios in a safe, controlled environment to identify areas of weakness and potential improvements.
Our experts guide your team as they rehearse their response, providing practical insights and actions to strengthen your response capabilities.
Managed SIEM & SOC
Our 24/7 service delivers 24/7 threat detection and response powered by expert analysts and advanced machine learning.
We provide real-time visibility, proactive threat hunting, and compliance-ready reporting, helping you prevent breaches and accelerate remediation.
Our approach
We approach Incident Response in three distinct steps to help you recover from ransomware attacks, data breaches, and other cyber incidents as quickly as possible.
Prepare
We identify your vulnerabilities, assess your risks, and create a tailored Incident Response plan to help you respond quickly, reduce downtime and lower risk.
Respond
When a breach occurs, our experts quickly assess, contain, and mitigate. Using advanced tools, we pinpoint the issue, neutralise the threat, and restore operations fast.
Repair
Once the threat is neutralised, we repair the damage, analyse what happened, and guide security improvements to improve your organisation’s resilience against threats.
Prepare
We identify your vulnerabilities, assess your risks, and create a tailored Incident Response plan to help you respond quickly, reduce downtime and lower risk.
Respond
When a breach occurs, our experts quickly assess, contain, and mitigate. Using advanced tools, we pinpoint the issue, neutralise the threat, and restore operations fast.
Repair
Once the threat is neutralised, we repair the damage, analyse what happened, and guide security improvements to improve your organisation’s resilience against threats.
Get expert support to ensure rapid recovery and stronger resilience against threats.
FAQs
A CSIRT (Computer Security Incident Response Team) is a group of experts that helps organisations prepare for, respond to, and recover from cyber security incidents using a structured, consistent approach.
Key functions include:
- Incident Handling - Managing the process of detecting, analysing and responding to incidents.
- Prevention - Analysing incidents and their impact to develop strategies to prevent future occurrences.
- Training and Awareness - Training employees and raising awareness of cyber security within your organisation.
According to the National Institute of Standards and Technology (NIST), the Incident Response process has seven core components:
1. Preparation - Developing policies, plans and training and acquiring tools and resources.
2. Identification - Detecting and recognising signs of incidents in systems and networks.
3. Containment - Limiting scope and magnitude to prevent further damage.
4. Eradication - Removing the cause and associated malware or vulnerabilities.
5. Recovery - Restoring and validating system functionality for secure business operations.
6. Lessons Learned - Reviewing and analysing the handling process and outcome after recovery to improve future responses.
7. Post-Incident Handling - Addressing legal, regulatory and organisational requirements and conducting analysis to strengthen defences to ensure a cycle of continuous improvement.
Incident Response playbooks are detailed, pre-planned guides that give response teams clear, step-by-step instructions for handling specific cyber incidents. They standardise how your organisation reacts to ensure a fast, coordinated response every time.
Covering everything from initial actions, tools and stakeholder communications to containment, recovery, and reporting, playbooks mean your team always knows exactly what to do, and can do it with confidence.
A CSIRT (Computer Security Incident Response Team) is a group of experts that helps organisations prepare for, respond to, and recover from cyber security incidents using a structured, consistent approach.
Key functions include:
- Incident Handling - Managing the process of detecting, analysing and responding to incidents.
- Prevention - Analysing incidents and their impact to develop strategies to prevent future occurrences.
- Training and Awareness - Training employees and raising awareness of cyber security within your organisation.
Incident Response playbooks are detailed, pre-planned guides that give response teams clear, step-by-step instructions for handling specific cyber incidents. They standardise how your organisation reacts to ensure a fast, coordinated response every time.
Covering everything from initial actions, tools and stakeholder communications to containment, recovery, and reporting, playbooks mean your team always knows exactly what to do, and can do it with confidence.
According to the National Institute of Standards and Technology (NIST), the Incident Response process has seven core components:
1. Preparation - Developing policies, plans and training and acquiring tools and resources.
2. Identification - Detecting and recognising signs of incidents in systems and networks.
3. Containment - Limiting scope and magnitude to prevent further damage.
4. Eradication - Removing the cause and associated malware or vulnerabilities.
5. Recovery - Restoring and validating system functionality for secure business operations.
6. Lessons Learned - Reviewing and analysing the handling process and outcome after recovery to improve future responses.
7. Post-Incident Handling - Addressing legal, regulatory and organisational requirements and conducting analysis to strengthen defences to ensure a cycle of continuous improvement.
What our clients say
We’ve always been very impressed with the cyber security services WorkNest provide us. Their professional approach, knowledge and flexibility have ensured they have become a key trusted partner in our supply chain.
Paymentsense
Founder
WorkNest Secure delivered a highly professional and thorough incident response service. Their team’s technical knowledge, attention to detail, and clear communication throughout the process made a complex area easy to navigate. The quality of the analysis and final reporting gave us real assurance and added value to our internal security efforts, minimising the impact to the business.
Shoezone
Head of IT
Customer stories
Proud to support over 50,000 organisations
Our clients range from small businesses with fewer than 50 staff at a single location to large, complex organisations with thousands of staff worldwide. Whatever your size or sector, we offer solutions designed to fit your needs.
Cyber resilience does not stop at Incident Response. We provide a broader suite of services designed to strengthen your security posture, support compliance, and build long-term organisational confidence.
Identify and fix vulnerabilities faster and more effectively with Penetration Testing tailored to your needs.
Get access to security expertise for strategy, risk management, and compliance.
Simulate real-world attacks to uncover hidden risks and strengthen defences.
Achieve GDPR compliance with clarity and ease through specialist‑driven, cost‑effective solutions.
Get expert support from initial gap analysis to final certification.
