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Getting Grievances Right First Time in Education
Employee grievances in the education sector are rarely straightforward – and getting them wrong can carry serious consequences.
When concerns arise, leaders must balance staff wellbeing, operational pressures, and employment law – often under significant scrutiny. Act too slowly and issues can escalate, impacting staff morale, retention and performance. Act hastily without a fair process and you risk Employment Tribunal claims, union disputes, and reputational damage.
Make sure you’re equipped to handle complaints compliantly. Join our free webinar for expert guidance on getting grievances right first time in education settings.
Join Jane Hallas, Head of Education team, for this free 60-minute webinar on how to manage employee grievances fairly, consistently and in line with UK employment law.
Geared exclusively to the education sector, you’ll gain a clear understanding of why grievances arise in schools, colleges and universities, along with practical guidance to help you address concerns effectively while reducing legal and organisational risk.
What's on the agenda:
Why getting grievances right matters: Understand the true cost of mishandling these situations – from Tribunal claims and staff turnover to reputational damage and lost management time.
Understanding the root causes of complaints: Discover the key issues that give rise to grievances in education settings – from poor handling of workload and culture concerns to inconsistent decision-making.
Following a fair and compliant process: Learn how to handle formal grievances correctly under UK law and the Acas Code of Practice, including what “reasonable steps” look like in practice.
Handling grievances confidently in practice: Get expert insight and practical tips on managing grievances fairly, reducing escalation, and reaching defensible outcomes first time.
Why should you attend?
Understand where education providers may go wrong when handling grievances
Learn how to resolve issues early and reduce the risk of escalation
Ensure your processes are fair, proportionate and legally defensible
Improve how you handle grievances and investigations in practice
Build confidence in managing complex and sensitive workplace issues
Protect your organisation’s finances and reputation against costly errors
Reduce the time you and your team spend dealing with complex people issues
For education providers, grievances aren’t just an HR issue – they sit at the intersection of employment law, organisational culture and staff wellbeing.
Getting them right first time is essential.
Got a question?
Grievances in education often involve complex and sensitive issues – from interpersonal conflict to complaints involving parents, students or leadership teams. No two situations are the same.
That’s why we’ll close the session with a live Q&A, giving you the opportunity to ask your specific questions and receive clear, practical advice.
Submit your question when registering – we’ll aim to address as many as possible.
Can’t attend live? No problem. Register anyway and we’ll send you the on-demand recording, along with additional resources to help strengthen your grievance handling processes.
Having attended a few WorkNest webinars, I am always impressed with the no-nonsense, well-balanced guidance they provide. Their advice gives me confidence to deal with situations that may arise in an appropriate way and the fact that they follow up with answers to all the questions posed during the webinar is an added bonus.
”
Having attended a few WorkNest webinars, I am always impressed with the no-nonsense, well-balanced guidance they provide. Their advice gives me confidence to deal with situations that may arise in an appropriate way and the fact that they follow up with answers to all the questions posed during the webinar is an added bonus.
”
